Specified Commercial Transaction Law

■ Distributor

ONO alchemy
General Manager of Operations: Sari Kuwa Location 2-1-13 Kamikitazawa, Setagaya-ku, Tokyo 156-0057
Contact phone number 0344000516
email address chune330@icloud.com
*Please note that we may not be able to respond to your inquiries by phone or email immediately due to our company's holidays, etc.

■Sales price

Prices are shown for each product (including consumption tax).
*Product prices may change without notice due to changes in the economic situation, etc. In this case, the new price will be displayed on the product page.

Shipping costs are 880 yen regardless of the number of items purchased or the total amount.

■ Payment timing and payment method

We only accept prepayment via the following methods:

• Credit cards: VISA, Mastercard, American Express, JCB
• debit card
• Digital Wallets: Shop Pay, Apple Pay, Google Pay, PayPay, Line Pay, Merpay, Amazon Pay
• Bank transfer
• Cash on delivery

*Payment is by lump sum only.

■ Product delivery time

We aim to deliver jewelry within 1.5 to 2 months and apparel within 3 weeks, but this may vary depending on the order situation.
*If there is no estimated shipping date listed on the product details page, please contact us through the product details page. We will notify you as soon as possible after receiving your inquiry.

■Return Policy

We do not accept returns or exchanges of products.
If you receive a product that is different from your order or is defective, please contact customer service regarding returns and exchanges.

[Contact information for returns and exchanges]

Please contact us using the contact form.
*Please note that we may not be able to respond immediately due to our company's holidays, etc.