order
How many items can I purchase in one order?
There is no limit per order.
Once I order my jewelry, how long will it take to ship?
It depends on the product. The estimated shipping date is about one to one and a half months.
Where can I check my order?
You can check the details of your order in the "Order Confirmation Email" that is automatically sent when you place an order. If you have not received the order confirmation email, please contact us using the inquiry form .
Can I change, cancel, return or exchange my order?
Unfortunately, we are unable to accept any changes, cancellations, returns, refunds or exchanges after your jewelry order has been placed. All other inquiries can be made by email.
payment
What are the payment methods?
You can use the following:
VISA, Mastercard, American Express, JCB, Shop Pay, Apple Pay, Google Pay, PayPay, Line Pay, Merpay, AmazonPay, bank transfer, cash on delivery
Can I pay in installments using a credit card?
Sorry, we do not offer installment payments. We only offer lump-sum payments. Please make arrangements with your credit card company to make the payment in installments.
Do you offer loans or other financial services?
Sorry, we are not currently offering loans or other financial services. We are currently in the process of applying for a credit company.
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What is a security code?
A card security code is a number that you enter to verify that you are the cardholder. It is usually printed on your debit or credit card.
Can I get a receipt?
If you have a name, please write it down.
merchandise
Can I wear this if I have metal allergies?
We are working to create products that are less likely to cause allergies so that more people can use our products with peace of mind for a long time. However, we do not disclose the detailed composition of the metals we use.
*We do not use metals that are prone to cause allergic reactions (such as nickel) in our wedding rings and engagement rings.
*Metal allergies vary from person to person, and not everyone will experience an allergic reaction.
If you experience any abnormalities on your skin, please stop wearing the product and consult a specialist.
What materials do you use in your jewelry?
We use carefully selected materials to ensure you can wear our products with confidence.
The materials used are Pt950/Hard Platinum, 750WG/White Gold, 750PG/Pink Gold, 750YG/Yellow Gold, and SV925/Silver.
What about white gold, yellow gold, pink gold and platinum?
All materials used - 750WG/White Gold, 750YG/Yellow Gold, and 750PG/Pink Gold - are 75% pure gold (18K), which is of a quality suitable for jewelry.
In addition, to make the most of platinum's beautiful white shine, we use Pt950/Hard Platinum, which is made with a high purity of 95%, which is the European and American standard, and the remaining 5% is a unique blend of metals that gives it a higher hardness than regular platinum.
What ring sizes can I purchase?
Available in sizes 1 to 22. The sizes available vary depending on the ring design. Please see the details page for each ring to see the available sizes.
The product I received looks a little different from the photo on the website...
We try to display the products as faithfully as possible in the photos we post. However, please note that the color and texture of the actual product may appear slightly different from the photos depending on the screen settings of your device and the lighting conditions. Also, all jewelry shown in the photos is a sample, and the appearance and impression of the actual jewelry may differ depending on the order contents (size, etc.) selected.